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What is Virtual Medical Care?

Virtual Medical Care provides you as a person insured under an eligible AIG insurance policy and your immediate family with unlimited, round-the-clock access to a UK GP.

No matter where you are in the world, qualified doctors are available 24/7 to answer your health concerns and provide medical advice.

The service can also be used for an expert second medical opinion on an existing diagnosis or treatment plan.

Some policyholders may also have access to a third service, Virtual Physio. 

The Virtual Medical Care service is provided on a complimentary basis with certain AIG policies. Check your policy documents or our correspondence with you to see if you are eligible.  

Virtual Medical Care is a third-party service provided by Teladoc Health UK. AIG does not give medical advice.

Take control of your health

Unlimited access to UK GPs for consultations and medical advice

Accessible via a website (virtualmedicalcare.co.uk), app (GP Consultation only) or by phone

Second medical opinion assessments by experts on a diagnosis or treatment plan

You can use this service at any time, you don’t need to make a claim under your insurance policy to use this service

Check your policy documents or our correspondence with you to see if you are eligible

Virtual Medical Care is a non-emergency service that consists of two key benefits:

GP Consultations

Round-the-clock access to UK GPs for medical advice, private prescriptions or specialist referrals.

Discuss and resolve health concerns with experienced General Medical Council (GMC) licensed UK GPs. 

Available 24/7, whether you’re at home or abroad.

Expert Case Management

Assessments by leading experts for second medical opinions.

Medical specialists to review an existing diagnosis or proposed treatment plan.

A UK GP case manager will assist you through the entire process.

A third service is also available to certain policyholders:

Virtual Physio

If you have an injury that affects your joints, bones and muscles or need help with musculoskeletal (MSK) pain, Virtual Physio may be able to help.

Book an online appointment with a licensed UK physiotherapist without needing a GP referral or visiting a clinic.

Children cannot use this service.

  1. Visit virtualmedicalcare.co.uk (this is a third-party website)

  2. Login & click on ‘Create Your Account’ 

  3. You will be directed to a third-party website to create an account 

  4. Enter your AIG policy number

  5. Download the Virtual Medical Care App via the App Store or Google Play

The Virtual Medical Care App (developed by Teladoc) gives you a simple way to book appointments and have video consultations with UK GPs. You can use the same login credentials that you used to register online for the app. However, before accessing certain features for the first time, you will need to complete a secure one-time ID check. When you require medical assistance, you will be sent a quick and easy process to follow, which adheres to the guidelines set by the Care Quality Commission.

Virtual Medical Care is provided by Teladoc Health UK

Virtual Medical Care is provided by Teladoc Health UK LTD, a company registered in England: company number 05739281 and having its registered office at Aspect House Floor 5, 84-87 Queens Road, Brighton, England, BN1 3XE. Users of Virtual Medical Care who are insured under insurance products with American International Group UK Limited (AIG UK) and its affiliates should be aware that AIG UK does not provide and is not responsible for Virtual Medical Care.

To the fullest extent permitted by law AIG UK and its affiliates therefore excludes any and all liability for the contents of Virtual Medical Care, including any errors, omissions or inaccuracy of the content of Virtual Medical Care or any third party websites linked to Virtual Medical Care. AIG UK does not endorse any third party websites. AIG UK cannot accept responsibility for any advice given, or information or assistance provided through Virtual Medical Care. AIG UK and Teladoc Health are distinct and independent personal data controllers.

All telephone calls to numbers shown may be recorded for training or quality monitoring purposes.

Need help? Get in touch with our dedicated team today

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